Shipping policy
Shipping methods and countries
Syos ships its products in most countries and continents around the world. The list of the countries where shipping is not available is: Argentina, Belize, Bolivia, Brazil, Colombia, North Korea, Costa Rica, Ecuador, Guatemala, Guyana, Honduras, Iran, Nicaragua, Nigeria, Panama, Paraguay, Peru, Russia, Salvador, Sudan, Surinam, Syria, Turkey, Ukraine, Uruguay and Venezuela.
Shipping is done via the following carriers:
Standard shipping in France : La Poste (Colissimo)
Standard shipping in DOM TOM : Colissimo
Standard shipping in other countries (EU and non EU): Delivengo
Express shipping (EU and non EU): FedEx
Mouthpieces made in the case of exchanges and custom mouthpieces improvement are always shipped via Standard shipping, and take a bit more time to be delivered.
The tracking number of each shipping is sent by email when the package has been collected by the carrier.
Delivery time
Each order is sent to the shipping address provided by the customer. The address has to be the customer's home address, the address of another person of his choice, or the address of a legal entity (for example: delivery to workplace). Please note that we cannot ship to hotels, PO boxes or military bases. The address has to be provided in latin alphabet.
All our saxophone and clarinet mouthpieces are produced on-demand, so there is a 3 to 5 days production time (that can be extended when the company closes for holidays) that applies to all orders that contain one or several mouthpieces. The shipping time is then different according to the shipping country and the selected shipping option.
Here are average shipping times for countries where we ship on a regular basis:
| Country | Express shipping time (in days) | Standard shipping time (in days) |
| Germany | 3 | 4 |
| Australia | 7 | 20 |
| Belgium | 2 | 4 |
| Canada | 4 | 5 |
| Denmark | 2 | 6 |
| France | x | 1 |
| Italy | 3 | 5 |
| Japan | 4 | 11 |
| Netherlands | 2 | 3 |
| Poland | 2 | 5 |
| Spain | 2 | 9 |
| Switzerland | 2 | 4 |
| United Kingdom | 2 | 10 |
| United States | 2 | 10 |
Shipping Fee
SHIPPING TO THE EUROPEAN UNION
Standard shipping is free of charge for all countries of the European Union for every order higher than 220€ (including taxes). Below this price, standard shipping is 2,40 € (taxes included) for France and 6€ (taxes included) for other EU countries.
Express shipping is 12€ (taxes included) for all countries of the European Union. Express shipping is not available for orders shipped to France.
Overseas territories of EU countries (including French ones such as La Réunion, Guadeloupe...) are considered outside EU. Standard shipping is not available in those destinations, and the shipping fee for Express shipping is 20€.
SHIPPING OUTSIDE THE EUROPEAN UNION
Standard shipping is 7€ (without taxes) for most countries outside the European Union.
Express shipping is 30€ (without taxes) for most countries outside the European Union.
Free standard shipping is available from the following order amounts:
| Currency | Minimum order amount |
| USD | $234 |
| GBP | £191 |
| AUD | A$325 |
| NZD | NZ$391 |
| CAD | CA$322 |
| HKD | HK$2,013 |
| SGD | S$328 |
| All other currencies | 220€ |
All orders shipped outside the European Union are billed and paid without taxes. Please note that customs taxes and administrative fees can be requested upon delivery depending on the destination country policy.
United States: both Standard and Express shipping are available for orders shipped to the United States. Import tariffs required by U.S. customs are calculated at checkout and prepaid with your order. This means your package will arrive without any additional payment required upon delivery.
UK: both Standard and Express shipping are available for orders shipped to the UK. All orders are billed with UK VAT included. Import tariffs are calculated at checkout and prepaid with your order, so there are no additional fees or taxes upon delivery.