Refund policy

At Syos, we let you try your saxophone mouthpiece at home for 30 days starting from the date of receipt. Should you not be satisfied, you may return the mouthpiece for an exchange or a refund.

Please note that reed boxes are non exchangeable and non refundable products.

Shipping costs for the return of your products are at your own expense and will not be refunded.

For orders shipped outside the European Union, import duties or tariffs paid at checkout are not refundable. These charges correspond to import tariffs required by the destination country customs authorities and are collected on their behalf.

How to request an exchange or a refund?

If you wish to return a Syos product, make sure you received it less than 30 days ago. If so, you can go to our product return portal and fill the return form. After approval, it will give you all the instructions needed (including the return address) to send back your product.

If you want to exchange your product for another product that has a higher price, it is possible provided that you pay the difference. If you want to exchange for a product that has a lower price, we will refund you the difference.

Shipping costs for exchanges

If you ask for an exchange, we will send your new mouthpiece via regular mail. We cover the shipping costs for this new product.

Return requests treatment

Once your return request has been reviewed by Syos team, you will be asked to send back your product(s). Refunds and exchanges are processed when the products are received by the Syos team. Please note that we treat product returns once a week, so there can be a slight delay between the reception of the product(s) and the treatment of the request.

Please note: when an order includes import tariffs collected at checkout (for example for orders shipped to the United States), only the product price will be refunded. Import tariffs (Duites) paid to customs authorities cannot be refunded.