Syos orders are shipped with standard or express shipping (the option is chosen on checkout). For every order containing one or several mouthpieces, there is an additional 3 to 5 days production time. The shipping time depends on the shipping method and on the shipping country (for the US, express is 2 days and standard is 10).

Product exchanges and refunds are available during 30 days after the reception of the order. To request a product return, get your order ID and visit our return portal. Please note that saxophone and clarinet reeds are non exchangeable and non refundable.

We put a lot of efforts in order to give you the best products. If there is any problem with our reeds, please contact our customer support so we can help you.

Our payment system follows the SSL protocol, to ensure that sensitive data, payment information and personal details are safe from prying eyes. Shopping at Syos is totally secure!